Message From the Director to our DUHS Clinical Laboratory Staff
January 1st 2019
To our Clinical Laboratory Team;
As we approach the end of 2018, I wanted to take a few minutes to simply say Thank You.
At Duke, we have the great responsibility of caring for patients. In this endeavor we hold ourselves to the goal of perfection with the expectation of first and foremost doing no harm. In our health system, there is no entity that interacts with more patients on a day to day basis than our laboratories. We touch thousands of specimens every day and, by extension, thousands of lives. This goal of perfection, of zero patient harm, of getting the right patient the right result every time and on time is an aspirational goal. It is a goal that, at times, may seem impossible. However, it is a critically important goal that serves as our guiding light; it organizes our efforts; it gives us purpose and it drives us every day to be better. Day after day, I see you step up to this challenge with professionalism, resiliency and dedication. As I watch this, I am both humbled and proud to be part of our laboratory team.
2018 has been an amazing year. In 2018 we tested more samples on more patients than in any year in the past. We have validated new high complexity testing platforms. We have expanded our in house test catalog while improving the quality and timeliness of patient care. We have continued to develop and reinforce strong collaborations with our clinician colleagues. We have built new laboratories in our outpatient clinics. We have welcomed new directors, new supervisors and new staff to our laboratory team. And, of course… we have done another beaker validation. It has been a very busy, very rewarding and very successful year and I’d like to thank you for all that you have done to make this so.
In 2019, we will focus on our goal of ‘Zero Harm’. To this end, we are working with the rest of Duke to develop approaches to engage everyone every day to finds ways to make Duke safer. We approach this goal with the realization that you are the subject matter experts in how our labs work. You have great ideas for how we can do things better and that our success in achieving ‘zero harm’ sits with you.
Again, you all have my sincere thanks for a truly amazing 2018. I hope that 2019 brings you a sense of fulfillment and pride in your work at Duke, happiness in all things and peace.
DUHS Clinical Laboratories, Leadership Team